Shipping: All materials are shipped the most economical way possible
in accordance with all carrier and D.O.T regulations. Prices normally
include packaging, although occasionally special packaging charges may
be added where required on hazardous materials. Express orders may be
shipped by UPS (NEXT DAY, SECOND DAY, or THIRD DAY).
Freight
Claims: Upon arrival of shipment all packages should be inspected
for damage or shortages. Do not accept damaged items until the carrier's
driver makes a damage notation on your freight bill of loading. If damage
is concealed, the carrier's inspector must be notified of the concealed
damage and an inspection request must be made within 7 days of receipt.
Under
all circumstances retain damaged containers and packaging materials for
inspection. Damaged shipments, and all claims for such, are the responsibility
of the carrier. If a shortage is noted upon arrival of a shipment, have
the carrier's driver make an appropriate notation on your freight bill
or receipt, and file a claim with the carrier. If shortage is concealed
and not noticed until a later date, notify All World Scientific Customer
Service Department for assistance.
Warranty:
Warranty applies to equipment only for the warranty period stated in literature
furnished with the products and applied only to the original purchases.
Questions regarding repairs to products with expired warranties should
be referred to our Customer Service Department. All warranted items are
for repair or replacement, depending on the manufacturer's policy, credit
will not be issued. If a problem develops with any materials purchased
from All World Scientific please write, call or fax All World Scientific
Customer Service Department for assistance in resolving the situation
promptly.
Returns:
In order to obtain credit for returned materials or for a warranty repair,
a Returned Goods Authorization (RGA) number must be issued by the Customer
Service Department. Returns must be made within 30 days of receipt of
RGA#. Returns are subject to a restocking fee and /or disposal charge,
though application of these charges will depend upon the particular circumstances
of the situation.
Availability:
We endeavor to keep most of the items listed in our online catalog in
stock for immediate shipment from our warehouse in Monroe. However,
we may experience occasional delays from manufacturers.
Notice:
The chemicals and solutions listed in our online catalog are offered for
laboratory or manufacturing use only.
We believe
that the information and data included in our online catalog are true
and accurate at the time of publication. Any recommendations or suggestions
are made without warranty or guarantee of any kind. Consequently, we can
assume no responsibility connected with the use of any products or the
information included herein. All World Scientific shall not be responsible
for any incidental or consequential damages whatsoever.
Returns which will
not be accepted include: Containers which have been opened, products which
have exceeded expiration dates, or products requiring refrigeration which
have deteriorated for lack of refrigeration.
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